聯絡我們 · Contact us
有任何問題或建議，請電郵 support@chuqiao-edu.com，我們會盡快回覆。
For any question or suggestion, email support@chuqiao-edu.com and we will reply as soon as we can.
怎樣取消訂閱？ · How do I cancel my subscription?
訂閱由 Apple 管理：iPhone / iPad「設定」> 你的名字 >「訂閱項目」> 楚橋 >「取消訂閱」。取消後可以用到該期完結。
Subscriptions are managed by Apple: open Settings > your name > Subscriptions > Chuqiao > Cancel Subscription. You keep access until the end of the paid period.
換了新 iPad，怎樣取回訂閱？ · I have a new iPad. How do I get my subscription back?
用同一個 Apple ID 登入，打開楚橋的訂閱頁，按「恢復購買」。
Sign in with the same Apple ID, open the subscription screen in Chuqiao and tap “Restore purchases”.
忘記密碼怎麼辦？ · I forgot my password
在登入頁按「忘記密碼？」，輸入註冊電郵，按電郵內的連結設定新密碼。收不到的話，請查看垃圾郵件。
On the log-in screen tap “Forgot password?”, enter your email and follow the link we send you. If it does not arrive, please check your junk mail.
怎樣刪除帳戶？ · How do I delete my account?
在 App 內「設定」>「家長帳戶」>「刪除帳戶」，輸入密碼確認。帳戶會即時從伺服器刪除。訂閱要另外在 Apple 的「訂閱項目」取消。
In the app, go to Settings > Parent account > Delete account and enter your password. Your account is removed from our servers straight away. Please cancel any subscription separately in Apple’s Subscriptions settings.
小朋友的資料安全嗎？ · Is my child’s data safe?
我們不會收集小朋友的任何個人資料。小朋友的花名和學習進度只存在你的裝置。App 沒有廣告，也沒有追蹤。
We never collect any personal data about children. Your child’s nickname and progress stay on your device. The app has no ads and no tracking.